Shipping policy

Shipping Policy

Last updated: September 10, 2026

This Shipping Policy applies to orders placed directly through hilltopperbikes.com.

Order Processing
When normal shipping operations are active, accessories and individual components typically require 1-3 business days for processing before shipment. Full conversion kits and orders containing lithium batteries typically require 7-14 business days for processing and shipment preparation because additional handling, testing, packaging, or carrier requirements may apply.

Processing times are estimates, not guarantees. During warehouse moves, relaunch periods, high-volume periods, severe weather, carrier disruptions, inventory reconciliation, or other operational interruptions, processing may take longer. Any temporary shipping notice displayed prominently on our website at the time of purchase should be read together with this policy.

Shipping Destinations and Charges
We ship to locations supported by the shipping methods shown at checkout. Where the website states that free shipping is available, it applies only to the destinations and products specifically identified in that offer. Free-shipping promotions may be limited to the contiguous 48 United States. Alaska, Hawaii, U.S. territories, international destinations, oversized items, and regulated battery shipments may require additional charges or may not be available through every carrier.

Lithium Battery Shipments
Lithium-ion batteries are regulated transportation items. Battery orders may require ground service, special packaging, labeling, documentation, signature service, or other carrier restrictions. Delivery times for battery-containing orders may therefore be longer than for standard accessories.

Tracking and Delivery
When tracking information is available, it will generally be provided after the carrier accepts the shipment. Carrier scans and estimated delivery dates are controlled by the carrier and may change after shipment.

Please provide a complete and accurate shipping address. We are not responsible for delays caused by incorrect or incomplete addresses supplied by the customer. Additional charges resulting from address corrections, refused deliveries, or re-delivery may be charged where permitted by law.

Loss or Damage in Transit
If your shipment arrives visibly damaged, photograph the packaging and product before discarding any materials and contact us promptly. If tracking shows delivery but you cannot locate the package, check the delivery area and contact the carrier first, then contact us if additional assistance is needed.

Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. Once an order has entered fulfillment, been packed as a regulated shipment, or been transferred to a carrier, changes or cancellation may no longer be possible.

Contact: contact@hilltopperbike.com | +1 702-510-9027