Refund policy

Refund Policy

Last updated: September 10, 2026

We want you to be satisfied with your Hilltopper purchase. This Refund Policy applies to products purchased directly from Hilltopper Electric Bike Company through hilltopperbikes.com.

30-Day Return Window
You may request a return within 30 days after delivery. Before sending anything back, contact us at contact@hilltopperbike.com to obtain return authorization and return instructions. Returns sent without authorization may be delayed or refused.

Return Condition
To qualify for a standard return, the product must be returned in substantially the same condition in which it was received, with all included components, accessories, manuals, chargers, keys, hardware, and packaging reasonably necessary for safe return shipment. Products that have been materially altered, improperly installed, abused, damaged after delivery, or returned incomplete may be ineligible for a refund or may be subject to additional deductions to the extent permitted by law.

Restocking Fees
For eligible, non-defective returns:
• Electric bike conversion kits: refund of the purchase price less a $50 restocking fee.
• Complete bicycles: refund of the purchase price less a $100 restocking fee.

Any original expedited shipping charges, special handling charges, or other non-refundable service charges are not refundable unless required by law or the return results from our error.

Lithium Battery Returns
Lithium-ion batteries are regulated for transportation. Battery returns must follow the carrier's hazardous-material rules and our return instructions. Special packaging, labeling, documentation, or shipping arrangements may be required. Do not ship a damaged, swollen, leaking, punctured, overheated, or otherwise unsafe battery without first contacting us for instructions.

Defective or Incorrect Products
If you believe you received a defective, damaged, or incorrect product, contact us promptly at contact@hilltopperbike.com. We may request photographs, video, serial numbers, diagnostic information, or other reasonable information to evaluate the issue. Covered defects may be handled under our Warranty Policy rather than as a standard return.

Refund Processing
After an authorized return is received, we will inspect it and notify you whether the refund is approved. Approved refunds are issued to the original payment method when reasonably possible. Processing times vary by payment provider and financial institution.

Return Shipping
Unless your return authorization states otherwise, authorized physical returns should be sent to: 4786 1st Ave S Suite 103, Seattle, WA 98134. Customers are generally responsible for return shipping on ordinary change-of-mind returns. For confirmed shipping errors, defective products, or qualifying warranty matters, Hilltopper may provide or reimburse reasonable return-shipping costs as stated in the authorization. Do not ship a lithium-ion battery until Hilltopper provides battery-return instructions.

Non-Returnable Items
The following may be non-returnable except where required by law: products damaged by misuse or improper installation; products materially modified by the customer; products missing substantial components; gift cards; and items specifically identified as final sale before purchase.

Nothing in this policy limits rights that cannot legally be waived under applicable consumer-protection law.

Contact: contact@hilltopperbike.com | +1 702-510-9027