Free shipping to Lower 48 US States

1-855-743-3279 support@hilltopperbikes.com
0

Free shipping to Lower 48 US States

1-855-743-3279 support@hilltopperbikes.com

Customers service

Frequently Asked Questions

100% US Based Support: Have a question? Talk to a real person here in Seattle right away at 1-855-743-3279 or support@hilltopperbikes.com

  • E-Bikes
  • Electric Bike Kits
  • Installation & Charging Instructions
  • Payment, Terms & Conditions
  • Philanthropy & Community
  • Range of the Battery and Speed
  • Replacement Parts
  • Warranty, Returns & Shipping
  • Will It Fit My Bike?

E-Bikes

  • Why are Hilltopper Bikes 1/2 the price of other e-bikes on the market? Because we sell direct to you, the customer. Our mission is to create a sustainable future, two wheels at a time and we do that by making e-bikes affordable for you. We intentionally don't sell through dealers, distributors, or retailers because that way of selling means a higher price tag for you. We build our kits and bike wheels with love and care here in Seattle and sell direct to you, so you won't see the large retail markup that would be present if you were buying from a third party. That way you're always getting the best deal on your electric bike.

  • It depends on how fast you want to go, and how steep the hill.

    The 36v, 350 watt kits and bikes can go 20 mph with minimal pedaling. This is the legal limit in most of the US for e-bikes so it's enough power for most bikes. This is a great power for steeper hills, faster commutes & carrying bigger loads. It's like having two Soul Cycle instructors also pedaling for you.

    The 24v, 250 watt kits and bikes can go 15 mph with minimal pedaling on flat ground, but they perform best as a boost to your pedaling with pedaling required on hills. Perfect if you are looking for an added boost to your ride at an affordable price. Cuts your commute time by 25%, flattens out that hill by 50% & puts a smile on your face.

    The 48v, 750 watt Summit kit can go 20 mph with minimal pedaling. This is the legal limit in most of the US for e-bikes. The motor could go faster, but it is limited at 20 mph for safety and to remain street legal in the US (unlimited it could go 30+ mph). The 750 watt motor can carry large loads up steep hills and accelerates quickly. Perfect if you are looking to cruise consistently at 20 mph over varied terrain or climb absurdly steep and long hills while hauling groceries. It's more power then you might need. But its a lot of fun and gives you the piece of mind that you can accelerate out of any sticky situation.

  • All Hilltopper electric bikes and kits have a maximum speed of 20 mph. This keeps them street legal and compliant with state laws and city ordinances in the US.

    For choosing a power system, here's what to keep in mind:

    The 36v, 350 watt kits (Ranger & Horizon) can go 20 mph with minimal pedaling. This is great for steeper hills, faster commutes & carrying bigger loads.

    The 24v, 250 watt kits (Sprinter & Commuter) can go 15 mph with minimal pedaling on flat ground, but they perform best as a boost to your pedaling with pedaling required on hills. Perfect if you are looking for an added boost to your ride at an affordable price. Cuts your commute time by 25%, gives a boost up hills & puts a smile on your face.

    The 48v, 750 watt Summit kit can go 20 mph with minimal pedaling. This is the legal limit in most of the US for e-bikes. The motor could go faster, but it is limited at 20 mph for safety and to remain street legal in the US (unlimited it could go 30+ mph). Perfect if you are looking to cruise consistently at 20 mph over varied terrain or climb absurdly steep and long hills while hauling groceries. It's more power then you might need. But its a lot of fun and gives you the piece of mind that you can accelerate out of any sticky situation.

  • When you buy a bicycle from Hilltopper we donate a bike in your name to a child in need here in Seattle. Your gift of a bicycle helps young people develop self-reliance, leadership, and life skills at BikeWorks.org, a community driven non-profit here in Seattle. Low-income children at Bike Works receive their donated kids bike at a family bike swap. Teens receive their donated bike as part of the Earn-a-bike program, where they learn how to build and repair bicycles, put their new skills to good use by volunteering to help others fix their bike, and earn a new bike at the end.

  • Our Folder MTB model is built tough and ready for anything from the backwoods to rough city streets. This bike is well suited for trails, but can also make an excellent bike for around town. Did we mention it folds? This feature offers huge convenience when it comes to fitting the bike in you car or apartment or anywhere else space may be limited.

    • Quality Shimano 21 speed(3x7) drive-train give you all the gear range to conquer any hill.
    • Shimano high power Hydraulic Disc Brakes for superior stopping power and piece of mind.
    • The high performance SR Suntour XMC30 Suspension fork paired with wide 2.2” MTB tires will keep your ride smooth over any terrain.
    • Hill Topper 36 V 350 W brush-less electric bicycle front hub motor.
    • 36 V 11.6 Ah Mile Hill Topper lithium ion battery pack for extra range. The sealed plastic case is waterproof, locks to the bike frame and features an LED fuel gauge.
    • This battery gives a range of 30 - 40 miles depending on how much you use your superpowers.
    • Top speed of 20 miles at the touch of a button.
    • Adjustable Speed Thumb Throttle let you control the speed of your high power motor.
    • Aluminium beam frame with folding mechanism saves weight while maintaining strength and added convenience.
    • Includes full coverage fenders, and a rear carrying rack
  • Our City Ultra bike is built around the same great frame set as the City bike. But the Ultra has upgraded components all-around for superior performance and an even better riding experience. If you demand higher quality components, need a longer range battery pack, or a higher power motor, this is the bike for you.

    • Shimano Alivio 1x9 drive-train, offers a wide gear range for a better hill topping experience while keeping the single shifter for simplicity.
    • Shimano high power Hydraulic Disc Brakes for superior stopping power and piece of mind.
    • Hill Topper 36 V 350 W brush-less electric bicycle front hub motor.
    • 36 V 11.6 Ah Mile Hill Topper lithium ion battery pack for extra range. The sealed plastic case is waterproof, locks to the bike frame and features an LED fuel gauge.
    • This battery gives a range of 30 - 40 miles depending on how much you use your superpowers.
    • Top speed of 20 miles at the touch of a button.
    • Adjustable-speed Thumb Throttle lets you control the speed of your high power motor.
    • Aluminium frame to save weight, with a steel fork for battle hardened strength.
    • Includes full coverage fenders, and a rear carrying rack.
  • Our City bike is the perfect commuter bike for anyone who needs a comfortable ride for quick trips around town. Getting groceries, commuting to work, or just out for fun, this is the bike for you. Simple yet reliable Shimano drive-train and disc brakes keep you rolling and stopping with ease.

    • Shimano Tourney 1x7 drive-train. Only one shifter for simplicity keeps your attention of the road and the ride.
    • Mechanical Disc Brakes for stopping power in any conditions.
    • Hill Topper 24 V 250 W brush-less electric bicycle front hub motor.
    • 24 V 7.8 Ah Hill Topper lithium ion battery pack in a weather resistant neoprene bag.
    • This battery gives a range of 12 - 16 miles depending on how much you throttle you use.
    • Speed of 15 mph at the touch of a button.
    • Simple on/off motor control right at your fingertips.
    • Aluminium frame to save weight, with a steel fork for battle hardened strength.
    • Includes full coverage fenders, and a rear carrying rack.
  • For our conversion kits, and on some of our bikes, we offer two methods for controlling the motor manually, the GripSwitch, or an Adjustable Speed Throttle. Both serve the same purpose, but go about it differently and offer different installation options.

    The GripSwitch:

    • Easiest possible installation ever conceived. Just strap the Velcro where ever you like on your handle bars. This means it can go on the right-hand or left, top or bottom, middle or end. Many people place it to be pushed by thumb, others like to set it as a trigger under their index finger. The possibilities are nearly endless and the choice is yours.
    • Compatible with absolutely any handlebars.
    • Controlling the motor is equally simple. Since it is a button, it's just on or off. Just hold the button when you want a boost, release when you don't. We have fine tuned the motor controller to conserve energy, minimizing wasted power to keeps you rolling longer.
    • Only available with our 24V electric conversion kits and bikes.

    Adjustable Speed Throttle:

    • Controlling the motor work just like a gas pedal in a car. Push it all the way for max speed, push it just a little for lower speeds. This means that just like in a car, you are in total control of your speed, but also means the more aggressive you "drive" the less "gas" mileage you may get on a full charge.
    • Installing the throttle is a little harder than the GripSwitch, but still pretty simple. It does require that you remove your handle bar grip first.
    • When considering the Throttle option, keep in mind that it has a maximum clamp diameter of 22.2 mm. This means there can be complications installing it on drop bars for handle bars with a larger diameter.
    • Not compatible with our 24V conversion kits or electric bikes.
    • For all returns or warranty claims contact support@hilltopperbikes.com or 1 800 805 9053 x 2.
    • 30-day money back guarantee. Returns of undamaged conversion kits may be issued full refunds less a $50.00 restocking fee. Returns of undamaged complete bikes may be issued full refunds less a $125.00 restocking fee.
    • Warranty only applies to original owner (non-transferable).
    • 1-year standard warranty on all batteries. 2-year standard warranty on all other components.
    • Warranties can be used for an exchange of a component only once.
    • Customer pays return shipping on warrantied component inspections. Please note some battery returns may require special documentation and packaging, and these instances will encounter extra fees. This is in order to correctly comply with lithium battery shipping regulations. For all return shipping we recommend using a local shipping service like FedEx office or the UPS Store.
    • If you have a quality issue with a product please contact support to help diagnose the problem. If a product does not meet our high quality standards, then we will issue you a replacement component or fix the original at no additional cost. Replacement components will only be sent after we have received your returned component and finished an inspection to determine the cause of any problems. Hill Topper Bikes is not responsible for return shipping.
    • Do-It-Yourself modifications, normal wear, and damage due to gross negligence or abuse are not covered by the warranty.

    Return Address:

    Please mail your package in a traceable method to the address below. Include a note with your name, your order number and describing your situation and/or request.

    Hill Topper Bikes
    Technical Support Team
    920 S. Holgate St. #106
    Seattle, WA 98134
    USA

Electric Bike Kits

  • Why are Hilltopper Bikes 1/2 the price of other e-bikes on the market? Because we sell direct to you, the customer. Our mission is to create a sustainable future, two wheels at a time and we do that by making e-bikes affordable for you. We intentionally don't sell through dealers, distributors, or retailers because that way of selling means a higher price tag for you. We build our kits and bike wheels with love and care here in Seattle and sell direct to you, so you won't see the large retail markup that would be present if you were buying from a third party. That way you're always getting the best deal on your electric bike.

  • It depends on how fast you want to go, and how steep the hill.

    The 36v, 350 watt kits and bikes can go 20 mph with minimal pedaling. This is the legal limit in most of the US for e-bikes so it's enough power for most bikes. This is a great power for steeper hills, faster commutes & carrying bigger loads. It's like having two Soul Cycle instructors also pedaling for you.

    The 24v, 250 watt kits and bikes can go 15 mph with minimal pedaling on flat ground, but they perform best as a boost to your pedaling with pedaling required on hills. Perfect if you are looking for an added boost to your ride at an affordable price. Cuts your commute time by 25%, flattens out that hill by 50% & puts a smile on your face.

    The 48v, 750 watt Summit kit can go 20 mph with minimal pedaling. This is the legal limit in most of the US for e-bikes. The motor could go faster, but it is limited at 20 mph for safety and to remain street legal in the US (unlimited it could go 30+ mph). The 750 watt motor can carry large loads up steep hills and accelerates quickly. Perfect if you are looking to cruise consistently at 20 mph over varied terrain or climb absurdly steep and long hills while hauling groceries. It's more power then you might need. But its a lot of fun and gives you the piece of mind that you can accelerate out of any sticky situation.

  • All Hilltopper electric bikes and kits have a maximum speed of 20 mph. This keeps them street legal and compliant with state laws and city ordinances in the US.

    For choosing a power system, here's what to keep in mind:

    The 36v, 350 watt kits (Ranger & Horizon) can go 20 mph with minimal pedaling. This is great for steeper hills, faster commutes & carrying bigger loads.

    The 24v, 250 watt kits (Sprinter & Commuter) can go 15 mph with minimal pedaling on flat ground, but they perform best as a boost to your pedaling with pedaling required on hills. Perfect if you are looking for an added boost to your ride at an affordable price. Cuts your commute time by 25%, gives a boost up hills & puts a smile on your face.

    The 48v, 750 watt Summit kit can go 20 mph with minimal pedaling. This is the legal limit in most of the US for e-bikes. The motor could go faster, but it is limited at 20 mph for safety and to remain street legal in the US (unlimited it could go 30+ mph). Perfect if you are looking to cruise consistently at 20 mph over varied terrain or climb absurdly steep and long hills while hauling groceries. It's more power then you might need. But its a lot of fun and gives you the piece of mind that you can accelerate out of any sticky situation.

  • There are many different types of bicycles and adult tricycles in the world today, but each Hilltopper conversion kit has been carefully designed to fit as many of these models as possible. All Hilltopper wheels are designed to be compatible with both rim brakes and disc brakes.

    There are a few more factors used to confirm that the Hilltopper will fit your bike. 1) Wheel Size. 2) Hub and Fork spacing. 3) Fork Dropout Type. See FAQ Will It Fit My Bike? for more information.

  • For our conversion kits, and on some of our bikes, we offer two methods for controlling the motor manually, the GripSwitch, or an Adjustable Speed Throttle. Both serve the same purpose, but go about it differently and offer different installation options.

    The GripSwitch:

    • Easiest possible installation ever conceived. Just strap the Velcro where ever you like on your handle bars. This means it can go on the right-hand or left, top or bottom, middle or end. Many people place it to be pushed by thumb, others like to set it as a trigger under their index finger. The possibilities are nearly endless and the choice is yours.
    • Compatible with absolutely any handlebars.
    • Controlling the motor is equally simple. Since it is a button, it's just on or off. Just hold the button when you want a boost, release when you don't. We have fine tuned the motor controller to conserve energy, minimizing wasted power to keeps you rolling longer.
    • Only available with our 24V electric conversion kits and bikes.

    Adjustable Speed Throttle:

    • Controlling the motor work just like a gas pedal in a car. Push it all the way for max speed, push it just a little for lower speeds. This means that just like in a car, you are in total control of your speed, but also means the more aggressive you "drive" the less "gas" mileage you may get on a full charge.
    • Installing the throttle is a little harder than the GripSwitch, but still pretty simple. It does require that you remove your handle bar grip first.
    • When considering the Throttle option, keep in mind that it has a maximum clamp diameter of 22.2 mm. This means there can be complications installing it on drop bars for handle bars with a larger diameter.
    • Not compatible with our 24V conversion kits or electric bikes.
  • The 36 V Hilltopper electric bike conversion kit is a step up from our original systems both in tech and performance. The bigger motor offers more power while the Horizon battery give you more miles on the road and the new throttle offers a bit more control.

    Here are the basic steps you'll need to follow:

    1. Remove your bike's original front wheel.
    2. Install your new Electric Bike Wheel, being careful to ensure all of the axle hardware is in place.
    3. Unlock and remove the battery from the mount.
    4. Affix the battery mount to your bike's water bottle mount or a rear carrier, then reattach the battery.
    5. Remove your your handle bar grip. (You can choose right-hand or left, it's totally up to you.)
    6. Install the throttle on the handle bars. (It can be position any way you like, push forward, pull back, right-hand or left. It's dealer's choice.)
    7. Connect it all with the two plugs at the ends of your Cable Set.

    For more detailed instructions, check out the booklet that came with your kit or download the PDF by clicking here.

  • The 24 V Hilltopper electric bike conversion kit is our flagship model, the one that stated it all. We've refined it over the years, but the core principle remains the same; Simplicity. And that's exactly what you'll find here. No bells and whistles, just what you need, this keeps you bike clean and installation a breeze.

    There are five simple steps to installation:

    1. Remove your bike's original front wheel.
    2. Install your new Electric Bike Wheel, being careful to ensure all of the axle hardware is in place.
    3. Strap on the Battery Pack where ever you see fit.
    4. Using velcro, place the GripSwitch button on your handle bars where ever comfortable.
    5. Connect it all with the two plugs on your Cable Set.

    For more detailed instructions, check out the booklet that came with your kit or download the PDF by clicking here.

    • For all returns or warranty claims contact support@hilltopperbikes.com or 1 800 805 9053 x 2.
    • 30-day money back guarantee. Returns of undamaged conversion kits may be issued full refunds less a $50.00 restocking fee. Returns of undamaged complete bikes may be issued full refunds less a $125.00 restocking fee.
    • Warranty only applies to original owner (non-transferable).
    • 1-year standard warranty on all batteries. 2-year standard warranty on all other components.
    • Warranties can be used for an exchange of a component only once.
    • Customer pays return shipping on warrantied component inspections. Please note some battery returns may require special documentation and packaging, and these instances will encounter extra fees. This is in order to correctly comply with lithium battery shipping regulations. For all return shipping we recommend using a local shipping service like FedEx office or the UPS Store.
    • If you have a quality issue with a product please contact support to help diagnose the problem. If a product does not meet our high quality standards, then we will issue you a replacement component or fix the original at no additional cost. Replacement components will only be sent after we have received your returned component and finished an inspection to determine the cause of any problems. Hill Topper Bikes is not responsible for return shipping.
    • Do-It-Yourself modifications, normal wear, and damage due to gross negligence or abuse are not covered by the warranty.

    Return Address:

    Please mail your package in a traceable method to the address below. Include a note with your name, your order number and describing your situation and/or request.

    Hill Topper Bikes
    Technical Support Team
    920 S. Holgate St. #106
    Seattle, WA 98134
    USA

Installation & Charging Instructions

  • For our conversion kits, and on some of our bikes, we offer two methods for controlling the motor manually, the GripSwitch, or an Adjustable Speed Throttle. Both serve the same purpose, but go about it differently and offer different installation options.

    The GripSwitch:

    • Easiest possible installation ever conceived. Just strap the Velcro where ever you like on your handle bars. This means it can go on the right-hand or left, top or bottom, middle or end. Many people place it to be pushed by thumb, others like to set it as a trigger under their index finger. The possibilities are nearly endless and the choice is yours.
    • Compatible with absolutely any handlebars.
    • Controlling the motor is equally simple. Since it is a button, it's just on or off. Just hold the button when you want a boost, release when you don't. We have fine tuned the motor controller to conserve energy, minimizing wasted power to keeps you rolling longer.
    • Only available with our 24V electric conversion kits and bikes.

    Adjustable Speed Throttle:

    • Controlling the motor work just like a gas pedal in a car. Push it all the way for max speed, push it just a little for lower speeds. This means that just like in a car, you are in total control of your speed, but also means the more aggressive you "drive" the less "gas" mileage you may get on a full charge.
    • Installing the throttle is a little harder than the GripSwitch, but still pretty simple. It does require that you remove your handle bar grip first.
    • When considering the Throttle option, keep in mind that it has a maximum clamp diameter of 22.2 mm. This means there can be complications installing it on drop bars for handle bars with a larger diameter.
    • Not compatible with our 24V conversion kits or electric bikes.
  • The 36 V Hilltopper electric bike conversion kit is a step up from our original systems both in tech and performance. The bigger motor offers more power while the Horizon battery give you more miles on the road and the new throttle offers a bit more control.

    Here are the basic steps you'll need to follow:

    1. Remove your bike's original front wheel.
    2. Install your new Electric Bike Wheel, being careful to ensure all of the axle hardware is in place.
    3. Unlock and remove the battery from the mount.
    4. Affix the battery mount to your bike's water bottle mount or a rear carrier, then reattach the battery.
    5. Remove your your handle bar grip. (You can choose right-hand or left, it's totally up to you.)
    6. Install the throttle on the handle bars. (It can be position any way you like, push forward, pull back, right-hand or left. It's dealer's choice.)
    7. Connect it all with the two plugs at the ends of your Cable Set.

    For more detailed instructions, check out the booklet that came with your kit or download the PDF by clicking here.

  • The 24 V Hilltopper electric bike conversion kit is our flagship model, the one that stated it all. We've refined it over the years, but the core principle remains the same; Simplicity. And that's exactly what you'll find here. No bells and whistles, just what you need, this keeps you bike clean and installation a breeze.

    There are five simple steps to installation:

    1. Remove your bike's original front wheel.
    2. Install your new Electric Bike Wheel, being careful to ensure all of the axle hardware is in place.
    3. Strap on the Battery Pack where ever you see fit.
    4. Using velcro, place the GripSwitch button on your handle bars where ever comfortable.
    5. Connect it all with the two plugs on your Cable Set.

    For more detailed instructions, check out the booklet that came with your kit or download the PDF by clicking here.

  • For information on storing you battery, please hop over to FAQ When Should I Charge My Battery?

     

  • You can charge your HillTopper whenever you like! All of our batteries are smart batteries with no memory affect, so there is no need to drain it fully before recharging like you would with older battery types like NiCad or others.

    Generally we suggest simply charging it after every ride, or at the end of the day if you are a regular commuter. That way you always know your battery is ready to go when you are.

    If you are putting the bike away for the winter or just know you won't use it for some time, we suggest charging it fully first and storing it in doors. For the absolute best life of your battery we would also suggest plugging it back into the charger every month or so to keep it topped up. Before you ask, no, unfortunately we cannot suggest simply leaving the battery plugged into the charger long term.

  • For all of our electric bikes and conversion kits we've made sure charging is easy as can be. Just a few simple steps:

    1. Grab the charger supplied with your HillTopper and plug it into the wall. For the best possible performance we recommend plugging directly into the wall, avoiding the use of extension cords and power strips whenever possible.
    2. Once the green light on the charger comes on, go ahead and plug the barrel end into the battery.
    3. When the charger is connected to the battery the light should turn from green to red to indicate that it is filling up the battery.
    4. As soon as the battery is full the light will turn back to green so you know it's done.

    That's it! Follow these steps and you can rest assured you'll be ready to roll!

Payment, Terms & Conditions

  • Why are Hilltopper Bikes 1/2 the price of other e-bikes on the market? Because we sell direct to you, the customer. Our mission is to create a sustainable future, two wheels at a time and we do that by making e-bikes affordable for you. We intentionally don't sell through dealers, distributors, or retailers because that way of selling means a higher price tag for you. We build our kits and bike wheels with love and care here in Seattle and sell direct to you, so you won't see the large retail markup that would be present if you were buying from a third party. That way you're always getting the best deal on your electric bike.

  • You read that right, free shipping* on all orders!

    (*Applies only to orders in the contiguous 48 states.)

  • If you are unsatisfied for any reason with any of our products you can return it for a refund up to 30 days after purchase.

    • For new, undamaged items to be returned for refund, shipping is free plus a $50 restocking fee per kit and a $100 restocking fee per bicycle. Please contact support@hilltopperbikes.com or 1 800 805 9053 x 2 to initiate this type of return.
    • Customer pays return shipping for warrantied component inspections. Please note some battery returns may require special documentation and packaging, and these instances will encounter extra fees. This is in order to correctly comply with lithium battery shipping regulations. For all return shipping we recommend using a local shipping service like FedEx office or the UPS Store.

    Return Address:

    Please mail your package in a traceable method to the address below. Include a note with your name, your order number and describing your situation and/or request.

    Hill Topper Bikes
    Technical Support Team
    920 S. Holgate St. #106
    Seattle, WA 98134
    USA

Philanthropy & Community

  • When you buy a bicycle from Hilltopper we donate a bike in your name to a child in need here in Seattle. Your gift of a bicycle helps young people develop self-reliance, leadership, and life skills at BikeWorks.org, a community driven non-profit here in Seattle. Low-income children at Bike Works receive their donated kids bike at a family bike swap. Teens receive their donated bike as part of the Earn-a-bike program, where they learn how to build and repair bicycles, put their new skills to good use by volunteering to help others fix their bike, and earn a new bike at the end.

Range of the Battery and Speed

  • Sprinter battery has 12 to 16 miles of range.

    Commuter battery has 20 miles + of range.

    Ranger battery has 20 to 25+ miles of range.

    Horizon battery has 25 - 40+ miles of range.

    Summit battery has 25 - 40+ miles of range.

    Mileage rates are based on a 170 pound rider on a 30 pound bike on a flat paved surface, with no wind, using the motor and not pedaling. Your mileage may vary, though most people get more than advertised mileage. For the best possible mileage we suggest pedaling anytime the motor is engaged.

     

  • All Hilltopper electric bikes and kits have a maximum speed of 20 mph. This keeps them street legal and compliant with state laws and city ordinances in the US.

    For choosing a power system, here's what to keep in mind:

    The 36v, 350 watt kits (Ranger & Horizon) can go 20 mph with minimal pedaling. This is great for steeper hills, faster commutes & carrying bigger loads.

    The 24v, 250 watt kits (Sprinter & Commuter) can go 15 mph with minimal pedaling on flat ground, but they perform best as a boost to your pedaling with pedaling required on hills. Perfect if you are looking for an added boost to your ride at an affordable price. Cuts your commute time by 25%, gives a boost up hills & puts a smile on your face.

    The 48v, 750 watt Summit kit can go 20 mph with minimal pedaling. This is the legal limit in most of the US for e-bikes. The motor could go faster, but it is limited at 20 mph for safety and to remain street legal in the US (unlimited it could go 30+ mph). Perfect if you are looking to cruise consistently at 20 mph over varied terrain or climb absurdly steep and long hills while hauling groceries. It's more power then you might need. But its a lot of fun and gives you the piece of mind that you can accelerate out of any sticky situation.

  • Mileage rates are based on a 170 pound rider on a 30 pound bike on a flat paved surface, with no wind, using the motor and not pedaling. Your mileage may vary, though most people get more than advertised mileage. For the best possible mileage we suggest pedaling anytime the motor is engaged.

     

  • For all of our electric bikes and conversion kits we've made sure charging is easy as can be. Just a few simple steps:

    1. Grab the charger supplied with your HillTopper and plug it into the wall. For the best possible performance we recommend plugging directly into the wall, avoiding the use of extension cords and power strips whenever possible.
    2. Once the green light on the charger comes on, go ahead and plug the barrel end into the battery.
    3. When the charger is connected to the battery the light should turn from green to red to indicate that it is filling up the battery.
    4. As soon as the battery is full the light will turn back to green so you know it's done.

    That's it! Follow these steps and you can rest assured you'll be ready to roll!

Replacement Parts

  • Missing hardware or any other small/miscellaneous parts? Please contact our Customer Service team by phone or email to see what we can do to get you fixed up and ready to ride.

  • Whether you charger wandered off, or you notice that you throttle or cables are damaged there is nothing to worry about. All of these parts are easily replaceable by ordering online, or by calling our Customer Service team directly.

  • If your battery is wearing out, replacement is easy. A replacement can be ordered online, or by calling our Customer Service team directly.

  • Is your wheel bent? That's a bummer, but not to worry most any bike shop can fix you up!

    If the wheel just has a little wobble to it, take it to your local bike shop and ask the to "true" it. Most bike shops can take care of this pretty quick with a reasonable service fee.

    If you think the wheel is really bent, truing it may not help, but still worth getting an expert opinion at your local bike shop. If it turns out it can not be trued, then a rim replacement is likely needed. You can either purchase one of your choosing from your bike shop, you can call our customer service team to purchase an identical one. Once you have a new rim on hand, you bike shop can easily lace it up to your existing hub/motor.

Warranty, Returns & Shipping

  • Why are Hilltopper Bikes 1/2 the price of other e-bikes on the market? Because we sell direct to you, the customer. Our mission is to create a sustainable future, two wheels at a time and we do that by making e-bikes affordable for you. We intentionally don't sell through dealers, distributors, or retailers because that way of selling means a higher price tag for you. We build our kits and bike wheels with love and care here in Seattle and sell direct to you, so you won't see the large retail markup that would be present if you were buying from a third party. That way you're always getting the best deal on your electric bike.

  • Hilltopper kits are hand built in batches by our team of craftspeople, and each kit is rigorously tested before leaving our shop.

    For full kit purchases and any purchases containing a battery, please expect 7 - 14 business days for our team to build, test, and ship your kit.

    For smaller items, such as accessories or components, please expect 1 - 3 business days for our team to process and ship your items.

    For more detailed information, please check the product page of each kit for the latest updates regarding availability.

  • You read that right, free shipping* on all orders!

    (*Applies only to orders in the contiguous 48 states.)

  • If you are unsatisfied for any reason with any of our products you can return it for a refund up to 30 days after purchase.

    • For new, undamaged items to be returned for refund, shipping is free plus a $50 restocking fee per kit and a $100 restocking fee per bicycle. Please contact support@hilltopperbikes.com or 1 800 805 9053 x 2 to initiate this type of return.
    • Customer pays return shipping for warrantied component inspections. Please note some battery returns may require special documentation and packaging, and these instances will encounter extra fees. This is in order to correctly comply with lithium battery shipping regulations. For all return shipping we recommend using a local shipping service like FedEx office or the UPS Store.

    Return Address:

    Please mail your package in a traceable method to the address below. Include a note with your name, your order number and describing your situation and/or request.

    Hill Topper Bikes
    Technical Support Team
    920 S. Holgate St. #106
    Seattle, WA 98134
    USA

  • We stand behind the quality of our products:

    • 30 day money back guarantee on all orders. Returns of undamaged conversion kit may be issued a full refund less a $50.00 restocking fee. Returns of undamaged electric bikes may be issued a full refund less a $100.00 restocking fee. For free shipping on items to be returned for refund, please contact us.
    • Lifetime technical support. Reach out to support@hilltopperbikes.com or 1 800 805 9053 x 2 for help from our team of experts.
    • 1 year extensive warranty on all bikes and conversion kits. See warranty & return policy for details.
    • For all returns or warranty claims contact support@hilltopperbikes.com or 1 800 805 9053 x 2.
    • 30-day money back guarantee. Returns of undamaged conversion kits may be issued full refunds less a $50.00 restocking fee. Returns of undamaged complete bikes may be issued full refunds less a $125.00 restocking fee.
    • Warranty only applies to original owner (non-transferable).
    • 1-year standard warranty on all batteries. 2-year standard warranty on all other components.
    • Warranties can be used for an exchange of a component only once.
    • Customer pays return shipping on warrantied component inspections. Please note some battery returns may require special documentation and packaging, and these instances will encounter extra fees. This is in order to correctly comply with lithium battery shipping regulations. For all return shipping we recommend using a local shipping service like FedEx office or the UPS Store.
    • If you have a quality issue with a product please contact support to help diagnose the problem. If a product does not meet our high quality standards, then we will issue you a replacement component or fix the original at no additional cost. Replacement components will only be sent after we have received your returned component and finished an inspection to determine the cause of any problems. Hill Topper Bikes is not responsible for return shipping.
    • Do-It-Yourself modifications, normal wear, and damage due to gross negligence or abuse are not covered by the warranty.

    Return Address:

    Please mail your package in a traceable method to the address below. Include a note with your name, your order number and describing your situation and/or request.

    Hill Topper Bikes
    Technical Support Team
    920 S. Holgate St. #106
    Seattle, WA 98134
    USA

Will It Fit My Bike?

  • There are many different types of bicycles and adult tricycles in the world today, but each Hilltopper conversion kit has been carefully designed to fit as many of these models as possible. All Hilltopper wheels are designed to be compatible with both rim brakes and disc brakes.

    There are a few more factors used to confirm that the Hilltopper will fit your bike. 1) Wheel Size. 2) Hub and Fork spacing. 3) Fork Dropout Type. See FAQ Will It Fit My Bike? for more information.

  • The type of drop out your bike has is very important. The dropout is the place at the end of your fork where the wheel attaches to the rest of the bike.

    For the longest time there was really only one type available; the "open" or "slotted" type. This is the familiar U shape you have likely seen on most every bike you can remember. Your bike must have this type for our electric bike conversion kits to fit.

    Another type of dropout that is found on a small number of high-end bikes is the "closed" dropout. This is for use only with "thru-axle" hubs, and our e-bike motors are unfortunately not compatible.

     

  • Our hubs have a 100 mm(or about 3.9 inches) axle, which is standard for most bikes. To confirm that our electric bike hub will fit into the fork on your bike we need to check the spacing of "the fork." The fork is the two metal arms that hold either side of your front wheel. If there is about 3.9" (100mm) the Hill Topper should fit great!

    Since our electric bike motors tend to be a bit taller than the average bike hub, there is another fork spacing consideration to look for. Most bike hubs are only about 2-3" in diameter, but an e-bike motor can be up to 7" tall. As such, we need to ensure that the 4" spacing mentioned above does not diminish too quickly above the dropout. For the best possible fit, that 100mm/4" spacing should be maintained at least 3" above the dropout.

  • We offer all of the most common wheel sizes on the market today, including; 700c/29", 26", 24", and 20" wheels.

    You can find your wheel size printed on the side of the tire on your existing wheel.

Holler

We'd Love to Hear From You!

Chat below or drop by the shop at 920 S Holgate, #106, Seattle, WA

Your e-mail

Made in Seattle Since 2008